Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Skinzmonkley collects, uses, and protects your personal information when you use our esports psychology training platform.
Information We Collect
Skinzmonkley collects various types of information to provide you with personalized esports psychology training services. We are committed to transparency about what information we gather and how we use it.
Personal Information You Provide
Information We Collect Automatically
| Data Type | Purpose | Retention Period |
|---|---|---|
| Device Information | Platform optimization and technical support | 24 months |
| Usage Analytics | Service improvement and feature development | 36 months |
| Location Data | Content localization and compliance | 12 months |
| Session Information | Security monitoring and performance tracking | 6 months |
How We Use Your Information
Your information helps us deliver personalized esports psychology training experiences. We use your data responsibly and only for legitimate business purposes that benefit your training journey.
Primary Uses of Your Data
We analyze your gaming performance patterns and psychological responses to create customized training programs that address your specific needs. This includes tracking your progress over time and adjusting recommendations based on your improvement areas.
Your communication preferences help us send you relevant updates about new training modules, research insights, and platform improvements that align with your interests.
Your Privacy Rights
Under the General Data Protection Regulation (GDPR) and Belgian privacy laws, you have significant control over your personal information. We've made it easy for you to exercise these rights through your account settings or by contacting our privacy team.
Access Your Data
Request a comprehensive copy of all personal information we have about you, including training data, account details, and usage history. We'll provide this in a readable format within 30 days.
Correct Information
Update or correct any inaccurate personal information directly through your account dashboard or by submitting a correction request to our support team.
Delete Your Account
Request complete deletion of your account and associated data. Note that some information may be retained for legal compliance or legitimate business interests as outlined in this policy.
Data Portability
Download your training data, progress reports, and other personal information in a structured format that you can transfer to another service provider if desired.
Restrict Processing
Limit how we use your information while maintaining your account. This option allows you to reduce data processing while keeping access to basic platform features.
Object to Processing
Opt out of certain data processing activities, particularly for marketing purposes or automated decision-making that affects your training recommendations.
Data Sharing and Third Parties
We believe in keeping your information secure and private. Skinzmonkley does not sell your personal data to advertisers or marketing companies. We only share your information when necessary to provide our services or when required by law.
Service Providers
We work with trusted third-party companies that help us deliver our esports psychology training platform. These include cloud hosting providers, payment processors, analytics services, and email communication tools. All service providers are contractually required to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by Belgian law, European Union regulations, or valid legal processes. This includes responding to court orders, regulatory investigations, or protecting the rights and safety of our users and platform.
International Data Transfers
Skinzmonkley operates from Belgium and primarily stores data within the European Union. When we transfer data outside the EU for service delivery or business operations, we ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions where applicable.
Cross-Border Gaming Data
Since esports is a global community, some of your gaming performance data may be processed by international tournament platforms or gaming services. We ensure these transfers comply with GDPR requirements and maintain the same level of protection for your information.
Data Security Measures
Protecting your personal information is fundamental to our operations. We employ multiple layers of security controls to safeguard your data against unauthorized access, modification, or disclosure.
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Different types of data have different retention periods based on their purpose and legal requirements.
Account Data
Your account information and training data are retained while your account is active and for up to 3 years after account closure, unless you request earlier deletion. This allows us to restore your account if you decide to return to our platform.
Communication Records
Support conversations and feedback are kept for 5 years to maintain service quality and resolve any ongoing issues. Marketing communication preferences are retained until you opt out or close your account.
Cookies and Tracking Technologies
Skinzmonkley uses cookies and similar technologies to enhance your platform experience, remember your preferences, and analyze how our services are used. You can control cookie settings through your browser preferences or our cookie management tools.
Essential vs. Optional Cookies
Some cookies are essential for platform functionality, like maintaining your login session and security features. Optional cookies help us improve your experience through analytics and personalization, but you can disable these without affecting core platform features.
Children's Privacy
Skinzmonkley is designed for users aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have inadvertently collected information from a child under 16, please contact us immediately so we can delete the information and terminate the account.
Policy Updates
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions & Requests
For privacy-related questions, data requests, or concerns about how your information is handled, contact our Data Protection Officer:
Email: [email protected]
Address: Skinzmonkley Privacy Team
Meeuwerstraat 65, 3600 Genk, Belgium
Phone: +32 11 20 13 97
We respond to all privacy requests within 30 days and are here to help you understand and exercise your privacy rights.